Customer Service Officer
Lufthansa Technik AG is a worldwide leader in aircraft maintenance and repair
The Customer Service specialist is responsible for all support required by a customer before, during and after a layover. It includes giving all the hospitality support required to customers and related office work. Moreover, it includes promoting customer orientation throughout the entire organization.
Location: Budapest
Place of work: Onsite
Employment level: Direct entry
Function: Customer Service
Working time: Full time
Tasks
The Customer Service Officer is responsible for:
- General tasks related to aircraft Arrival, Departure and Maintenance Check Flights (e.g. transport of crews, inspectors etc. to/from the aircraft etc.),Arrangements with Airport / Ground Handlings Agents
- Arrangement of accommodation and transportation includ-ing car park, for local mobile / communications / IT, for Flight catering
- Constantly supporting in customer care – handling of customer issues and requests on daily basis including personal issues of the Customer (e.g. health care, out of hours queries)
- Preparation of welcoming and farewell packages
- Full support on Visa issues
- Searching for potential companies to cooperate with / e.g. Real estate agencies, Car rentals, Hotels, Restaurants, etc. and negotiate frame contracts
- Coordination of Customer Care Activities on-site like conferences, workshops, Senior Management Meetings, etc.
- Fulfillment of reporting needs around a projects
- Internal management of customer feedback
Requirements
- Bachelor degree in relevant area (e.g. tourism and hospitality)
- 1-3 years of relevant experience in a similar position and knowledge of the positions specific field of expertise
- Fluency in English (both written and spoken)
- Very good PC skills of Microsoft Office applications
- Customer orientated
- Strong organizational skills and ability to deal with a high level of complexity
Benefits
Flight privileges, Cafeteria, Discounts / shopping, Flexible working hours, Medical Insurance
Behind the scenes
Video: https://player.vimeo.com/video/999455912
Lufthansa Technik AG
Taking off together!
Company
About Lufthansa Technik AG
Lufthansa Technik is the world’s leading provider of maintenance, repair, overhaul and modification services in the aviation industry. With more than 22.000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers around 800 customers around the world a complete range of aircraft technology services.
The fascination for flying is what connects us all. In front of the engine or behind the laptop, in logistics or on the smallest individual part. We make aviation safe, rethink it – and still keep our feet on the ground. Because only when every move is perfect and we discover innovative possibilities even in the smallest detail, we are proud. We believe in the potential of the individual. And in the fact that this potential grows best in the community. Our diversity makes us strong and allows us to stand out together.
If this is you, please apply online here!
