Guest Service Officer

Hello! Welcome to Plaza Premium Group, we’re people passionate about making travel better. We are a global company with team members from all walks of life, together we are #PPGFAMILY, together we are building a legacy.
We were established in HK in 1998 by someone who understood the value of an airport lounge. Our brand, PPG provides airport hospitality solutions to leading airlines, alliances, and corporates around the world.

Plaza Premium Lounge is the Group’s flagship brand and the world’s largest independent airport lounge network, providing VIP Lounge Service over 80 locations and 35 international airports.

We are just about to open our brand new Lounge at Budapest Liszt Ferenc International Airport.

A cikk a hirdetés alatt folytatódik.

Join us in this journey, get to know an international work environment, and gain experience with a worldwide known and appreciated company!

JOB SCOPE:

Attend to guests according to the company’s procedures and admission instructions in our business outlets.
Handle and manage telephone inquiries.
Conduct regular checks of our business outlets, report and record maintenance, and cleaning requirements.
Handle and ensure accurate records of cash flows and receipts.
Provide meet and greet services to customers.

JOB RESPONSIBILITIES:

  • Handle check-in procedure and follow admission instruction
  • Greet, receive, and bid farewell guests at Entrance and Reception
  • Assist guests with their internet access requirements and baggage arrangement
  • Carry out regular checks of all areas of the Lounge.
  • Assist to promote various services and facilities of our airport lounges to customers, ensure able to deal with guest requests and complaints promptly and effectively
  • Take care of lost and found items and the related documentation.
  • Handle confidential information, including guest records, with a high degree of integrity.
  • Responsible for answering the telephone line and taking appropriate immediate action.
  • Maintain accurate records including cash flows and receipts.
  • To cooperate and work in a team for development, implementation, maintenance, and improvement of the quality management system.
  • To undertake other jobs assigned by supervisor from time to time including but not limited to Meet & Greet Services, as defined below:
  • Greet all customers pleasantly and with courtesy, provide visitors with all directions and provide all information regarding their flight.
  • Check if the passengers have all their luggage and travel documents and assist them with luggage where appropriate.
  • Coordinate with related parties to ensure smooth service such as Wheelchair, accommodation and transportation.
  • Liaise with Security, Customs and Luggage department as and when required.
  • Escorts passengers through security, customs including Lounge if relevant.
  • Keeping passengers updated about a flight change, delay, cancel or gate change.

Requirements:

  • Relevant experiences in hotel, catering or aviation is an advantage
  • Outgoing, presentable with good interpersonal and communication skills
  • Good command of spoken and written Hungarian, English
  • Able to work independently and under pressure
  • Shift duties are required

Work location: Budapest Liszt Ferenc International Airport

Successful candidates might be considered for the Senior Guest Service Officer position based on experience.

If this is You, please submit your CV in English and Hungarian to the following e-mail address:

adrienn.fekete@plaza-network.com

Kövess minket a közösségi médiában, és iratkozz fel napi hírösszefoglalónkra!
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