Key Account Manager (M/F)
Budapest (Hungary)

The Key Account Manager is the central interface between Lufthansa Technik facilities and the customer after contract signature. She/he is the central point of contact for all issues (with special focus on commercial issues) and secures a coordinated communication to the customer in other fields on operational level. She/he takes care of the specific needs and interests of a customer segment / single customer and translates them into the organization and vice versa. The Key Account Manager aims at providing solutions for customer demands and thus increasing customer satisfaction and loyalty.

Contracting

  • Build-up of a close, resilient and trust based relationship between a Customer and LHT
  • Development of strategies to increase customer satisfaction, loyalty and profitability within given contract framework
  • Exploration of further customer needs and realize up selling potential (all LHT products) together with Central Slot Allocation
  • Continuous improvement of interface Customer – LHT
  • Thorough preparation of contract negotiations (incl. individual quotations)
  • Initiating, organizing and carrying out sales activities within given guidelines

Project related

  • Manage CWR database (Customer Work Request), creating and updating records in the Customer Database
  • Steering of Customer Care Activities
  • Setting-up of bilateral customer-facility communication – e.g. engineering, planning, logistics, quality, etc. prior to a/c input
  • Organization of Quotation Review Meeting and of the initial facility internal project kick-off meeting
  • Defining the final work pack before A/C input (Freeze of work pack)
  • Assistance to the Project Manager in commercial discussions where clarity is needed over contractual interpretations
  • Cooperation with the Project Manager in identifying, realizing up selling potentials during a layover and in the CWR process
  • Constantly informing customer portfolio about new products and product improvements
  • Coordination of agency related Service Level complaints (interface with customer)
  • Attend and support the FRS-process (Financial Release to Service)
  • Cooperation with Finance in the invoicing process (e.g. invoice x-check / approval) as well as coordination of warranty and of invoice clarification (interface with customer)

General Tasks

  • Support of Central Network Management with LIVE inputs and local information (LIVE SPOC)
  • Support of DLH projects in the facility
  • Misc. tasks upon request

Your profile

Technical competencies

  • A-level/High school diploma or equivalent relevant education
  • Many years of work experience in Sales or Key Account Management
  • Knowledge of the positions specific field of expertise
  • Good knowledge of MSOffice applications product
  • Personal competencies
  • Strong customer orientation
  • Ability to communicate with customers at all levels
  • Ability to work under pressure and to be decisive
  • Strong organizational skills and ability to deal with a broad variety of issues
  • Good linguistic skills
  • Excellent presentation skills
  • Team player
  • Ability to deal with conflicts
  • Relevant experience in a similar position
  • Ability to maintain confidentiality of records and information
  • Expected to work flexible hours in order to meet deadlines and attend to the customers’ needs after office hours
  • May be required to travel on Company business
  • May be required to perform other duties

About Lufthansa Technik AG
Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company with eight business units: Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, VIP Services, Original Equipment Innovation and Digital Fleet Solutions. With more than 26,000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers its approximately 800 customers worldwide a complete range of services round about aircraft technology.

Video: Lufthansa Technik Innovation@Work

www.lufthansa-technik.de

If this is you, please apply online by 06 November 2018